Warranty Policy
Standard Coverage
All electrical items sold by MISCONEL SRL are protected by a 2-year warranty starting from the date of delivery. Customers who have opted for the additional 1-year coverage benefit from a total of 3 years of warranty protection.
If any electrical component of the product fails due to a manufacturing defect within the warranty period, we will replace the item at no cost to the customer.
What the Warranty Does Not Cover
The warranty does not apply in the following cases:
Any form of physical damage
Normal wear and tear from regular use
Defects or damage resulting from misuse, incorrect installation, or negligent handling
Filing a Warranty Claim
To initiate a warranty claim, please send an email to: [email protected]
You will receive an automated reply. Please respond to that message with a short video clearly demonstrating the issue—such as the device not turning on, not charging, or failing to operate as expected.
If video proof cannot be provided, we may require the product to be shipped to our warehouse for evaluation.
Important: Return shipping is the customer’s responsibility. Cash-on-delivery (COD) returns are not accepted.
Only claims that meet all warranty conditions will be processed and resolved.
For further information, we invite you to review our Terms and Conditions and Cookie Policy available in the footer section of this website.
Company Details:
MISCONEL SRL
VAT No.: IT00829140227
Via Pizzegoda, 3
38033 Cavalese
Italia