Product Complaints and Disputes Resolution
Issues with Delivery
Should your order arrive with visible damage, incorrect items, or missing components, please notify us within 48 hours of receiving the package by writing to: [email protected].
You’ll receive an automatic confirmation email. Kindly reply to it with clear photos showing:
The exterior of the package, including the shipping label
The contents of the delivery, highlighting any damage or errors
We treat these reports as a top priority and regret any inconvenience this may have caused.
Product Use or Performance Concerns
If you’re encountering issues while using a product—despite following the instructions—please contact us at [email protected].
Once you receive the automatic reply, please respond with a photo or video that clearly demonstrates the problem (e.g., device on, charging, or functioning improperly).
If you’re unable to provide video documentation, we may request that you return the product to our warehouse for evaluation.
Note: Return shipping costs are the responsibility of the sender. Cash-on-delivery (COD) returns will not be accepted.
Dispute Handling
If you’re dissatisfied with the outcome of a product or service complaint, and no mutual agreement can be reached, you may escalate your case to the Dispute Committee via the European Online Dispute Resolution (ODR) platform.
Only claims that meet all the conditions outlined above will be considered valid.
For more details, please consult our Terms and Conditions and Cookie Policy, available through the links in the website footer.
Company Information:
MISCONEL SRL
VAT No.: IT00829140227
Via Pizzegoda, 3
38033 Cavalese
Italia